Mark Heckler has served as president of Valparaiso University since 2008. In his tenure so far, the institution has achieved some notable wins: expanded facilities, expanded academic programs and a five-year campaign achieving the largest fundraising goal ever achieved by a Lutheran University. Today, Dr. Heckler is overseeing the implementation of the most expansive and comprehensive strategic plan in the university’s 150-year history.

When we talk about good customer service in higher education, what does that mean? Do your teams recoil at the word ‘customer’? Is there a shared interest in delivering quality service across the institution? If any of these questions are challenging for you to answer, don’t worry, you’re not alone.

Howard has returned from the NBOA Annual Meeting in Los Angeles and brings lessons learned from his time with business officers and leaders of independent schools. This year, the presentation focused on three key areas: Leading Change, Decision-Making, and Strategic Communication.

University of Colorado at Boulder is launching the first new college on campus in over 53 years. This is the beginning of an exciting period for the institution, one of building, creating, and supporting growth through bold academic and administrative leadership. What does it take to bring teams together, especially after a period of uncertainty?

This week, we welcome Burck Smith to the show to introduce us to the StraighterLine approach to alternative credit pathways, and to outline why it’s a good fit in the broader higher education ecosystem. In our on-going conversation around the value of transfers, StraighterLine demonstrates an interesting and innovative approach to building capable students online.

This week on Navigating Change, we're talking about the 2-year to 4-year transfer system and the increasing impact on the 4-year colleges, and an increased sense of ownership by these schools that this is not a “Community College Problem” alone.

What does sustainability look like? That’s the question at hand on the show this week, as we navigate the waters of innovation and decision making through strategic use of data. Dr. Teresa Hardee, CFO and CBO at Delaware State University, joins us to share her institution’s story of breaking down silos, encouraging institution-wide participation, and creating a culture of transparency around the numbers.

Today on Navigating Change, Provost and Chief Academic Officer Scott Chadwick joins us to share the story of the Center for Innovation at Xavier, some of its recent successes, and his journey to understand Xavier by assessing the people, mission, and capabilities of the university as they continue to grow leaders through innovation, creativity, and inclusivity.

This week on the show, Howard Teibel and Pete Wright offer a response and continuation of the discussion around the myths of higher education and invite you to contribute.

That institutions practice extensively in their own operations, that which they teach in the classroom, has proved to be a challenge in higher education. When we run into internal operational challenges, can we honestly say that we’re as adaptable as we like to think we are?

This week on Navigating Change we invite writer, speaker, and teacher, Bryan Alexander, to join us and talk about the evolution of higher education. As a futurist, Bryan navigates trends in the field, particularly assessing the impact of technology in and around the classroom.

Santiago Toledo is tired of old teaching models. He serves St. Edward’s University as Associate Professor of Chemistry and as such, he was an engaged learner himself in a recent change workshop with Howard Teibel.

Arguably the most challenging part of any change process is rallying the support of the people around you to join you on your way. This week on the show, we present Howard Teibel’s model for approaching any population you’re trying to influence in a specific direction.

This week on the show, we talk about the levers and pulleys of financial sustainability — tools of financial officers to make change toward financial sustainability, enrollment, and growth.

This week on Navigating Change we’re talking to Christian Recknagel about his work at Benchmark Construction. Christian moved from his role as lead consultant at E4 Consulting to internal change management lead at Benchmark, and faces the challenge of innovating from the inside out every day. 

Today, Howard and Pete talk about the tools and controls in place to help leaders come to agreement and craft a model of shared governance each can be proud to own. 

We’re back and settled into our post-EACUBO rhythm, so this week we thought we’d take a few minutes to reflect on lessons learned, lessons (hopefully!) taught, and leave you with some insights on the value of volunteer leadership. The big question: How do we engage the people we’re calling on as volunteers to marshal their energy, enthusiasm, and trust to get them to help us move our institutions forward? From boards to academic teams, this challenge cuts across leadership and calls on us to be at our most clear and creative. 

This week on Navigating Change we're once again recording live from the Cheers Lounge at the EACUBO Annual Meeting in Philadelphia. Howard Teibel hosts a conversation this week with two esteemed guests: Gregg Goldman, SVP and CFO at The University of Arizona and Chair of NACUBO, and Dave Button, CBO at the University of Regina in Saskatchewan and past president of CAUBO. Each brings a unique perspective on the state of CBO readiness for complexity in the coming year, and they uncover a series of fascinating parallels in the state of higher education between the US and Canada.

This week on Navigating Change we’re recording live from the Cheers Lounge at the EACUBO Annual Meeting in Philadelphia. Howard Teibel has gathered the regional presidents for a conversation on the state of higher ed after a day of learning in sessions.

Today on the show, Howard Teibel and Pete Wright talk about the role of disruption, and the power of leading from a position that embraces it as part of the engine of change.