9: Strategies for implementing The Balanced Scorecard – Special Guest Rebeka Mazzone

Rebeka Mazzone

Implementing a Balanced Scorecard approach to quality and performance management can be tricky. Most teams are naturally cynical when it comes to new tools that measure their performance on the job. Clarity of mission and results across the organization can go a long way to soothing fears and inspiring confidence. This week on the show, Rebeka Mazzone joins Howard Teibel and Pete Wright to discuss strategies for bringing the Balanced Scorecard to your organization and fueling morale and trust at the same time.

8: Getting Started with The Balanced Scorecard – Special Guest Rebeka Mazzone

Rebeka Mazzone

Measuring performance is about more than simply measuring the work of your people. Modern managers are faced with aligning the strategic goals of the organization with daily activity, and mapping performance to a specific and measurable program for quality improvement. The Balanced Scorecard approach is just such a tool, one that can help organizations create real impact without additional process overhead. This week on the show, Howard Teibel and Pete Wright are joined by Rebeka Mazzone of Accounting Management Solutions to discuss The Balanced Scorecard, and what organizations can achieve through it.

6: Process Mapping

One of the great challenges to efficiency across organizations lies in being able to clearly communicate how work gets done, and who's doing it. Before Visio, we did it through detailed policy manuals and word-of-mouth, but these hand-me-down techniques often missed key elements of process, focusing instead on constraints rather than delivering results. This week on the show, Howard Teibel and Pete Wright dissect this issue, and talk about just how important clear, visual process maps can be in communicating the work of the organization.