THE NAVIGATING CHANGE CATALOG IS HERE TO HELP YOU ENGAGE, PROVOKE, AND EDUCATE.
Navigating Change: The Podcast from Teibel Education
9: Strategies for implementing The Balanced Scorecard – Special Guest Rebeka Mazzone
Implementing a Balanced Scorecard approach to quality and performance management can be tricky. Most teams are naturally cynical when it comes to new tools that measure their performance on the job. Clarity of mission and results across the organization can go a long way to soothing fears and inspiring confidence.
8: Getting Started with The Balanced Scorecard – Special Guest Rebeka Mazzone
Measuring performance is about more than simply measuring the work of your people. Modern managers are faced with aligning the strategic goals of the organization with daily activity, and mapping performance to a specific and measurable program for quality improvement. The Balanced Scorecard approach is just such a tool, one that can help organizations create real impact without additional process overhead.
6: Process Mapping
One of the great challenges to efficiency across organizations lies in being able to clearly communicate how work gets done, and who's doing it. Before Visio, we did it through detailed policy manuals and word-of-mouth, but these hand-me-down techniques often missed key elements of process, focusing instead on constraints rather than delivering results.
