215: The Nature of Requests

Requests are not directives — they live in conversation! 

How often do we find ourselves hearing a request, waiting until we walk away from that person, and then saying to ourselves, “I have no idea what my boss or colleague is asking me to do?” This universal experience is both comical and frustrating at the same time.

Requests are foundational speech acts in the workplace. Done with care, a request reveals both conditions of satisfaction for the speaker and the critical role of the listener as a partner in the exchange. Through conversation, we can discover a hidden efficiency and reduce the cycle of repetition of the request as we seek a common understanding.

This week on the show, we’re going to explore the nature of requests, how to engage as a listener in those conversations, and a powerful alternative to merely accepting or declining what is asked of you: the counteroffer.

Links & Notes

• 5 Minutes with Howard Teibel: Reading the Room by Howard Teibel — netassets.org

• The Profession of IT: The Other Side of Language by Peter Denning, a summary of Fernando Flores’ book, Conversations for Action (Amazon)