Telstra -- the Australian telecom giant -- brought the executive team into the sales and customer service office to hit the phones. The video below is a company-produced PR piece, so we have to take it with a grain of salt, to be sure. No matter what the intention of the media team, we simply can't underscore the raw power of this sort of upside-down perspective change. As you watch the short video below, note the reactions of the "buddy" team coaching the executives; as much awe as the CEO has for the consultants, as much pride as the marketing chief felt when she sold her first phone package, giving the sales team a chance to "coach up" is one of the most powerful team-building exercises you can offer a close-knit staff.
It's just a few minutes -- I hope it puts as big a smile on your face as it did mine!