Institutional Recovery

Strengthen Culture during a Crisis

During a crisis, institutions find themselves working around the clock to address the big questions. The arrival of COVID has accelerated the importance of teamwork and many institutions find their people collaborating in ways they only previously imagined. During this time, most leaders and their people focus exclusively on the short-term tangible challenges. The institutions that step into the crisis and keep the longer-term focus front and center have a competitive advantage over those dominated by the concern of the day. At some point the crisis will subside and we either fall back into the old way of doing things or maintain the energy and resolve for high quality and higher velocity decision.

Our recovery work focuses on:

• Identifying what practices need to be retained post crisis

• Defining processes, policies and systems that need to be discarded

• Building a long-term strategy that integrates the mission with the new realities of the external environment