Breaking down communication barriers is no easy task, and it opens the classic question of what comes first, the chicken or the egg? Management is waiting to hear what’s really going on while staff is waiting to hear it’s ok to communicate breakdowns or bad news. (This, by the way, is not the same as complaining, which is communicating bad news with no commitment to action.) Organizations are often left with the “blame game” being played out over every missed deadline or poorly rolled out deliverable. Here's what management needs to realize - your staff will not take the step of communicating bad news unless you explicitly demand it of them. For staff - you may never get explicit permission from management to stop filtering bad news. The good and bad news? Regardless of your role, the ball is in your court.