Doug Riddle at the Center for Creative Leadership blog:
Perhaps a coaching approach could yield a positive result without taking a lot of time. What would that look like? One of the key components of a coaching mindset is a determination to let the person coached keep responsibility for the solution. So a coaching leader will respond without taking over the problem. Questions are the preferred medium. "What have you done so far to solve this?" could be a good opening. "What else could you do?" "What do you know about why your colleague is not delivering?"
A good manager is often in motion. That's part of the natural behavior pattern of a good manager, in fact, someone that keeps moving, engages as appropriate, fights fires where they burn; they are the movers of rocks and the carriers of water.
That's why this piece from Doug Riddle adds so elegantly to the manager's toolkit: developing key coaching skills allows good managers to understand when it is important to slow down in a problem-solving scenario, to engage, and to provide the direction and guidance that enables a team member to solve problems more quickly themselves.
That is, after all, where the coach excels: giving the team the gift to see their own abilities in a new and brighter light.
Read Doug's piece today -- it'll take you just a few minutes and will give you a great new way to look at problem solving with your staff.