I spoke at the Boston Product Management Association meeting when this note popped up in my Google alerts: BPMA Meeting Roundup for April-June. The central idea of the talk is pretty simple: miscommunication untreated fosters mistrust. I think of it as an illness; one that starts as a cold, but transforms over time into a cancer. It's much easier to treat when addressed quickly and openly.
These meetings are usually stocked with great speakers. I'm thrilled to be included in this list. If you're a BPMA member, make sure to look for the presentation itself in the discussion forums on the BPMA website. Next time, I'll make sure the notification is up before I actually do the talk!